Product knowledge is essential for delivering excellent customer service. This is especially true when taking on a completely new and mechanically unique product like the Bath Bomb Maker (and eh hem, not all of us on the CS team are mechanically inclined, cough cough). So when the newest member of the Bramble Berry product line arrived, you better believe that our customer service team jumped on the chance to play with it. We made a half-day bath bomb party out of it (whoo hoo! Luxurious baths for all!). If you’re like me, seeing products in action is better than still photos so we also filmed a quick video demonstrating how the Bath Bomb Machine works.
It may look intimidating, but the machine is surprisingly easy to use. It makes for quick and easy production of bath bombs, which have a great profit margin but can be weighed down by manufacturing time. It’s well worth the investment if you have an established product line and clientele.
Tina shows Becky the perfect bath bomb texture (hint: it’s wetter than you’d expect)
Rachel loads up the mold for Kat
And Kat uses the machine – success!
If you have any questions about these wondrous machines, Bramble Berry’s customer service team is just a phone call away. And, if you’re planning a visit to Otion, they have joint custody of our bath bomb machine and if the store isn’t busy, you might be able to see the bath bomb machine in action.
I’d love to have one of these someday 🙂 I don’t have the clientele right now to justify it though. Out of curiosity, have you determined an approximately price that would be reasonable to charge for the ‘plain’ bath bombs produced? (Ones without butter additives, etc.)
Becky with Bramble Berry says
For pricing any product (bath bombs, M&P soap, CP soap, etc.) we like to follow this chart found on the Teach Soap website:
It helps you to figure out what the actual cost of making soaps, bath bombs, etc,. actually is. But, in general, most people sell their bath bombs from anywhere from $3-$7, depending on the ingredients.
-Becky with Bramble Berry
I really appreciate and admire your sense of responsibility to sell things you’ve a knowledge about and have experience with.
Unfortunately it’s No MATTER OF FACT in our everyday life and in our business. I think it’s one of the success keys in your business. I’m getting mad with suppliers and vendors who have no idea what they are really selling, copying the info from Internet and have never touched or tried the ingredients or the instruments they are selling.
I’m sure you’ve had much fun and hope you’ll enjoy a huge turn over to compensate all your efforts.
WoW! This machine looks so impressive and quick!Do you know how many bath bombs it can make an hour?
Amber with Bramble Berry says
Once you get your area organized and your mixture just right you can make 200 per hour. I doubt I will ever be that coordinated – but even just 100 an hour would be pretty amazing!