Just a reminder – if you’d like to be entered to win all of the tools I used in the Springtime Cutout project, sign up for the FeedBlitz emails on the right hand side of this page. I’ll be doing a random drawing this week for a winner. The value is a full $75, including the colorants needed, the fabulous jelly roll baking pan, melt & pour and fragrances.
And, if you’ve written Bramble Berry in the last 24 hours and we haven’t written back, please write again. We just got a fabulous new phone system to handle or increased call volumes. The phone system went “live” yesterday around 4:30 p.m.
When we came to work this morning, the phones worked great! But, there were no emails from the entire night. Amber called and argued with Qwest for over two hours about our missing emails. They kept saying, ‘Well, maybe you didn’t get any emails last night” despite Amber’s assertions to the contrary. After two hours on the phone with them, and multiple hold times, the Qwest Technician came back and broke the sorry news that all of the emails were gone, never to be recovered.
So, if you wrote Bramble Berry last night or this morning, please write again. Or better yet, you can call and check out our cool new phone system. It’s 1-87-SOAP-STUFF.
Hi Beckie –
No, you don’t need to sign up again =) You’re good with the one sign up in Feedblitz.
Love the soap and the header! I am already signed up with FeedBlitz so to compete do I sign again?
I am glad I alerted you to the phone problem but not so happy about your hours on the phone!
I love Easter because .
I dont put my name with Google/Blogger/or the other Identity.I just Sign my name up here!
I encourage everyone to check out Organic Fusion! Awesome!
Joanna Schmidt says
Hey, not only are your soaps cute, but I love your new header!
Thanks for the positive report on your experience with the DVD and the project with your kids. That makes me feel all warm and fuzzy. =)
Teresa (was ShadesOfGrey) says
What a fabulous prize!
And speaking of MP soaps, the kids just made their first MP soaps this week, using Milky Way molds and soap base from Bramble Berry, plus our own lemon verbena. We watched your video on MP soap making beforehand. It was such a positive experience for us! Our crafts/science expts don’t always turn out so good, but this came out great because of your wonderful products. (I have it written up in my blog.) Thank you!
I just love that little chick soap = )
Barbara J Carter says
I’m sure that experience just reinforces your own commitment to good customer service. Too bad everyone else isn’t as committed to it as you are!
I just closed an account at a bank where I had consistently gotten poor service. The person who I dealt with today went above and beyond the call of duty to make sure my account was closed properly. If only they’d been that helpful before, I wouldn’t be closing the account!
Re-email it just to be on the safe side. =( I’m so bummed about the entire thing but such is life.
trisha is portland says
Don’t you just love the Qworst customer service attitude? What happens if I don’t remember what time I emailed my question… fairly certain it was earlier in the day…