Pelt the COO with Eggs
This time of year is really exciting for us at Bramble Berry and Otion. It’s when people start to think about Christmas – if they’re a small business, they’re thinking about Christmas and stocking up for holiday shows and if they’re a hobbyist, they’re thinking about what they can make to show love to their family and friends. Either way, we’re excited to help in any way we can to make the holidays a huge success. One of the ways we try and help is by getting orders out as quickly as we can with no mistakes. We’re not always 100% perfect but we really really do try.
Our COO, Norman, came up with a fun way to help our new and seasonal helpers (and lucky kids visiting their Moms!) understand the concept of customer service and how precious each and every customer is to us. He explained that each one of our orders is like an egg – it’s important, it has lots of steps that go into making it and each order needs to be handled carefully – like an egg.
He staged an egg toss (with prizes for everyone) and an egg run with tablespoons. The monetary prizes may have motivated some but they definitely weren’t the only motivation. For every egg that we didn’t break in the egg toss or egg run, we could throw the eggs at Norm.
After Fed Ex had picked up for the day, Norm suited up in rain gear and protective eye wear and let us all pelt him with eggs. I am proud to state that I hit him the most of anyone. Either everyone was scared to hit him or I had a lot of motivation stored up.
It was a great way to bring the whole Bramble Berry
team together to laugh, to learn and to form strong bonds that will help get us through the busy holiday season with grace and speed.