It’s Bramble Berry 4.1! Over the next 48 hours, Bramble Berry‘s (www.brambleberry.com) online shopping cart will be on … and off. We’re migrating servers as we prepare to upgrade our shopping cart for the fourth time since inception (thus, the Bramble Berry 4.1). The site is due for an overhaul and your 29 comments on the “Make It Easy!” post made it clear that this was a priority in 2009. We tried this once last week and found some bugs. We’ve worked on the site all week and think that the bugs are fixed and we can’t wait to show you the improvements to our cart. The switch to the new servers will take one to two days. Over Tuesday and Wednesday, www.brambleberry.com might not come up for you or, if you’re served by one of the hubs that’s already done the switchover, you’ll be able to see the site and place orders. For those of you wanting to place orders, we have staff working to take your phone calls during normal business hours. Our phone number is 360-734-8278 or 1-87-SOAP-STUFF. We think the new site is a huge improvement and hope you do as well.
Ideally, you won’t notice much changes in our site or layout. That’s phase two. But for now, what you will notice is:
Shopping cart contents & totals on the left hand side of your screen. Adding new items to your shopping cart is easy! Click the button on the size of item you are purchasing, confirm quantities (1, 2, 3 …) and click the “Add to Cart” button. The new site is fairly intuitive but just in case it’s not, there are full and clear instructions below on how to check-out.
There are clear confirmations about your shopping cart additions. Once you’ve added the item to your cart, a little note shows up at the top of the page stating what you added and the quantity. The item then appears in the shopping cart on the left hand, top side of the screen.
Check out is now faster. To check-out, click on “Shopping Cart Contents” (top left hand side of screen). This takes you to the screen below. If you have a coupon, this is the time to add it. Type in your sale code or coupon code and hit “Apply Coupon.” This is also the time to check your quantities and all the items in your cart. There are Quantity change options and Remove options if you see errors in your shopping cart (or dear goodness, choose to change your mind about any of our amazing products). You can check out with your credit card or PayPal. If you click the PayPal button, you’ll be taken to PayPal to complete your transaction. If you click the “Checkout” button, you’ll be taken to the next screen below.
Our site will remember you. The better, new and improved website allows you to register as a new user. The new shopping cart will remember you each and every time you order, keep track of your orders, allow you to track your orders and save you the time it takes to enter your bill to and ship to address each and every time. Register. It’s a good thing.
Tax Button. If you live in Washington state and you don’t have a business license, I’m sorry. You do need to pay tax. If you don’t live in Washington State and don’t have a business license, don’t worry. You don’t need to pay tax. Keep the box checked and skip the rest of this explanation.
If you do need to pay tax, this little box is for you. To calculate your sales tax, uncheck this box. The box says:
If you live in Washington State, have a business license but haven’t given us a copy of that business license, we legally still need to charge you tax. You can fill out a “Reseller’s Certificate” to become a tax-free zone with Bramble Berry. You can find that certificate here. Fax it to us at 360-752-0992
When you’ve confirmed your shipping address is correct and made the tax versus no-tax decision (and for 99% of our customers, it’s not much of a decision. Most of you are non-taxable), click the “Continue” button on the bottom right hand side of the page.
Shipping Method. You must pick a shipping method if you would like to continue forward. We greatly prefer Fed Ex to UPS and have only the Fed Ex and Priority Mail options on the shopping cart. If you really, really feel strongly about getting your products via UPS, we gladly ship however you want and have daily UPS pick-up. Just write us a thoughtful note requesting UPS in the Notes section (the one with the big arrow below) and we’ll get you switched out.
Once you choose Fed Ex or USPS, another drop down menu magically appears. Choose your specific method (2 Day, Ground etc…). You must select your shipping choice from this menu before (again with the magic), the “Continue” button appears on the bottom right.
Choose your payment method – Credit Card for online credit card processing or Phone/Fax. Click the “Continue” button.
Check out by putting in your credit card or gift certificate information. If you’re paying via phone (calling us because you don’t feel good about putting your credit card online), just click the “Complete Order” button and call us with your credit card. If you are like 97% of our customers and are checking with with a credit card (Visa, MasterCard, American Express and Discover), enter your card number, expiration date and the 3 digit code (or 4 digit code for American Express). Then, click “Complete Order.”
You’ll be taken to a page that looks like the one below. Click the “View” button on the right bottom to view your order.
Tracking your orders is easy! All you need to do is log into your account, click on “My Profile” and click on your recently placed order. It will bring up a copy of your order and on the bottom left of the order is a “Track Order” button. Click this and your tracking number will pop up.
This is still a work in progress. Your suggestions and feedback matter. I’m listening. We’re listening. Tell me how we can improve your shopping experience and we’ll work on it. In the meantime, I hope you like the Bramble Berry 4.1 shopping experience.
Ah-ha! I’ve been choosing USPS. Alrightee, I’ll go FedEx. Thanks for the word.
The “Continue” Button shows up *after* BOTH shipping choices are done. So drop down menu to Fed Ex, then the next drop down menu appears with Fed Ex 2 Day or Fed Ex Ground options.
Once both of those shipping options are filled in, the Continue Button shows up =)
If that doesn’t work, toss me an email at brambleceo (at) qwest (dot) net and I’ll call you take your order over the phone.
Is the website running yet? If you think so, please check. Everything looks good until I choose a payment option and there’s no CONTINUE button. What’s your estimated time of completion on the website?
Yay! Thanks Am!
We totally have your order and it’s shipped *yipppe!* I did notice that your email bounced back when we tried to write you.
Can you email Holly with your email address? Her email is bramblecs2 (at) qwest (dot) net
Hey Am, no, I didn’t get a confirmation…that’t why I thought to ask. But then again I didn’t get one with my last internet order either. Or the newsletters? Hum, I wonder if my email is to blame. Could you, or someone, check for me? Thanks!!
E – If you got a confirmation, you’re totally fine. Do you want me to look anything up for you?
Susan, Thanks for the positive energy. Second time was a charm and the site launched smoothly. People have been using it all day with great results (phew!).
Jenney, I’ll take your order any time you get it. And maybe this time, you won’t need any special care because everything goes perfectly. Fingers crossed … =)
We’re moving at the end of March so I’m putting off an order until after we’re settled. I can’t wait to try out the new system, though I never minded the old one, it sounds like you’ve thought through a lot to make it a better experience. I seem to need some sort of special care for every order, but your staff is always fabulous with getting me straightened out!
I hope it all goes well. Good Luck
Ticklebones: The Soapin Mama says
I can’t wait to make an order! Great idea to have your website remember log in info and have customer sign in, that will be helpful.
I will send some positive energy, your way that everything goes smoothly for you…
Blessings for the day
Susan from Ticklebones
Yay!! Still excited! If orders were placed today, but after 4pm, do you think they were still processed ok?